Frequently Asked Questions


  • How do live streams work ?

    The information isn’t saved anywhere. The server you connect to passes the data along to you as soon as it gets it. Since you can never have an existing file for a live event, streaming is the only delivery method for live material.

  • What is buffering ?

    A stream is played entirely over the network. Networks do not have 100% throughput 100% of the time so the player’s software tends to store a portion of the stream before playing it; this allows the listener/viewer to experience an uninterrupted, quality stream. Continuous buffering happens when the player’s software cannot successfully store enough of the stream before it plays; lowering the connection speed setting on the player or selecting a lower bit rate would be suggested during events as this.

  • Do the different players (iTunes, QuickTime, Real, WinAMP, Windows Media, etc.) work the same way ?

    Every streaming system works differently because they are made by different people, but they are largely the same. All provides streaming; some use progressive download while others don’t.

  • Why are there different formats or codecs ?

    The different formats and codecs (coder / decoder) provide various ways of compressing the audio and video. Some formats and codes are open standards which are created and updated by not-for- profit organizations; these are generally free and used by anyone (user or developer). Others are proprietary which means they are created by companies to be used their products only; specifications are generally kept secret or shared only with corporate partners.

  • What kind of Internet connection do I need to view a Livestream channel ?

    We recommend viewing Livestream from a wired connection with a download bandwidth of at least 700Kbps. However you may require higher speeds if the channel producer is encoding at a higher bitrate. To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on WiFi and mobile internet), so running 3 tests is recommended. As a general rule your download bandwidth must be greater than the bitrate of the channel you’re trying to view.

  • How do I view a channel Using live streaming ?

    Viewing a channel takes place in the browser. Our Livestreaming solution is compatible with most major browsers on most major operating systems. We recommend Google Chrome and Mozilla Firefox. Safari and Internet Explorer version 10 and higher will work as well. Please make sure to enable cookies and turn off pop-up blocker when viewing Livestream.

  • Does my browser require any plug-ins ?

    Always use the latest version of Adobe Flash. Check your version of Adobe Flash (and upgrade if necessary) at the following link: http://www.adobe.com/software/flash/about/ We recommend upgrading to the latest version of Java: http://www.java.com/en/download/index.jsp

  • How do I watch a channel in full screen ?

    Move your mouse over the Player and click the "Full" button to enter Full Screen mode.

  • Can I view Livestream on a mobile device ?

    Yes you can . If the channel you’re trying to watch isn’t mobile compatible, you may run into bandwidth issues. Connect via WiFi if possible.

  • How many cameras should I use for my stream ?

    Obviously for a video stream, you'll need at least one camera. If you really want to not broadcast video, you can even broadcast an audio-only stream through MAXWELL Streaming.

    Generally, the number of cameras you can stream from is limited by the encoder you're using, your computer's processing power and your hardware.

  • What can I do if, while watching the videi, the picture “freezes” (buffering) ?

    There are various reasons for this and your connection may be responsible, or even your computer. Try refreshing or changing your browser.

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